smileback.com
Customer Service Feedback For MSPs | ConnectWise
Last scanned Aug 24, 2026, 1:23 PM
Overall score
Great
Summary
SmileBack, the #1 customer satisfaction platform designed for MSPs is now integrated with ConnectWise. SEO is good (75/100) and accessibility is fair (70/100). Security scores excellent (100/100) and performance excellent (100/100). Top issue: Meta description longer than 160 characters.
SmileBack, the #1 customer satisfaction platform designed for MSPs is now integrated with ConnectWise. CSAT + NPS tools help IT professionals collect, report and act on customer feedback.
Top issues to fix
7 issues found · 1 high priority
Over half of images are missing alt text
AccessibilityAdd alt attributes to images — screen readers depend on them, and they help image SEO.
5 cookies without Secure/HttpOnly flags
SecuritySet Secure and HttpOnly on session cookies so they can't leak over HTTP or be read by injected scripts.
Meta description longer than 160 characters
SEOTrim the meta description to under 160 characters to avoid truncation in search results.
No structured data (JSON-LD) found
SEOAdd JSON-LD (Organization, Article, Product…) to become eligible for rich results.
robots.txt not found
SEOPublish /robots.txt with a Sitemap: directive to guide crawlers.
sitemap.xml not found
SEOPublish an XML sitemap and reference it from robots.txt to speed up page discovery.
+1 more issue — details in the sections below.
SEO
4 issue(s) found
Performance
720 ms
Security
HTTPS & header checks
Accessibility
1 issue(s) found
Organization
Company details published in this site's own structured data.
SmileBack, the #1 customer satisfaction platform designed for MSPs is now integrated with ConnectWise. CSAT + NPS tools help IT professionals collect, report and act on customer feedback.
Contact
Email, phone, and address published on this site's own pages.
- Phone
- 800-671-6898
Meta tags
- Title
- Customer Service Feedback For MSPs | ConnectWise
- Description
- SmileBack, the #1 customer satisfaction platform designed for MSPs is now integrated with ConnectWise. CSAT + NPS tools help IT professionals collect, report and act on customer feedback.
- Canonical
- https://www.connectwise.com/platform/smileback
- Language
- en
- Charset
- utf-8
- Viewport
- width=device-width, initial-scale=1
- Robots meta
- Manifest
Technologies
Detected frameworks, languages, and tools.
No technologies detected.
Hosting & CDN
- Hosting provider
- —
- CDN provider
- Cloudflare
- IP address
- —
- ASN
- —
DNS records
| Type | Value |
|---|---|
| A | — |
| AAAA | — |
| MX | — |
| TXT | — |
| NS | — |
| CAA | — |
| CNAME | — |
| IPv6 support | No |
TLS / SSL certificate
- Version
- TLS 1.3
- Issuer
- Google Trust Services
- Subject
- www.connectwise.com
- Valid from
- Jul 7, 2026
- Valid to
- Oct 5, 2026
- Days until expiry
- 41
- SAN domains
- www.connectwise.com
Security headers
- Strict-Transport-SecurityEnabled
- Content-Security-PolicyEnabled
- X-Frame-OptionsEnabled
- X-Content-Type-OptionsEnabled
- Referrer-PolicyEnabled
- Permissions-PolicyMissing
Compression: gzip · 9 cookie(s) observed
Content & assets
Headings
H1 1 · H2 6 · H3 18
Links
1 internal · 111 external · 20 broken
Images
40 total · 37 missing alt
Scripts / Styles
53 scripts · 2 stylesheets
JS / CSS size
11.3 KB · 11.5 KB
Page size
114 KB
Robots.txt & Sitemap
- robots.txt
- Not found
- Disallow rules
- 0
- sitemap.xml
- Not found
- URLs in sitemap
- 0
SEO issues
- Meta description longer than 160 characters
- No structured data (JSON-LD) found
- robots.txt not found
- sitemap.xml not found
Accessibility issues
- Over half of images are missing alt text
Scan details
- Requested URL
- https://smileback.com
- Final URL
- https://www.connectwise.com:443/platform/smileback
- HTTP status
- 200
- HTTP version
- HTTP/2
- Response time
- 718 ms
- HTML size
- 114 KB
- Redirect chain
- https://smileback.com → https://www.connectwise.com:443/platform/smileback
See something wrong on this report? Request a correction
Frequently asked questions
- What technology does smileback.com use?
- We did not detect any specific technologies for smileback.com in the latest scan.
- Is smileback.com secure (HTTPS)?
- Yes. smileback.com uses TLS 1.3 with a certificate issued by Google Trust Services, valid until Oct 5, 2026.
- Who hosts smileback.com?
- Hosting provider information for smileback.com is not available yet.
- What is smileback.com's SEO score?
- smileback.com scored 75/100 for SEO in the latest analysis (fair).
- What is smileback.com's overall website score?
- smileback.com has an overall SiteGraph score of 87/100, combining SEO, performance, security, and accessibility.
OpenGraph & Twitter Card
OpenGraph
Twitter Card